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We didn't study contact centers. We ran them.
CX Gurus goes inside the enterprise contact center with the operators who've lived it — from 500-seat teams to 10,000+ global BPOs. Each week, the Cloud Tech Gurus team and guests break down what's actually working …
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Wes Dudey spent his career designing customer journeys. Then a massive heart attack — six cardiac arrests, 55 shocks, a 1% survival odds — followed by kidney failure, put him …
Wes Dudey spent his career designing customer journeys. Then a massive heart attack — six cardiac arrests, 55 shocks, a 1% survival odds — followed by kidney failure, put him inside a journey he didn't …
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In this episode of Contact Center Journeys, Fred Stacey sits down with John Coulter, SVP of Sales at Five Star Call Centers, to talk about developing future leaders in today's remote world — and how …
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Is customer service just a stepping stone, or can it be a meaningful, long-term career? In this episode, Fred Stacey sits down with Nate Brown, Head of Education & Enablement at Metric Sherpa and co-founder …
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He walked into a random job fair with no plan, and walked out with a career that took him from answering phones to running contact centers across the globe, without a college degree. In this …
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Is AI transforming the contact center, or is the industry focused on the wrong things? In this full episode of the Contact Center Journeys Podcast, Fred Stacey sits down with Bill Staikos, CEO & Managing …
Listen NowThe CX Gurus Podcast is a podcast for contact center and customer experience leaders, produced by Cloud Tech Gurus. Episodes feature practitioners who have run enterprise contact centers, plus technology vendors and BPO leaders, discussing what actually works in CX operations, AI adoption, and vendor selection.
Darren Prine, co-founder and Chief Revenue Officer, Jessica Voss, co-founder and Chief Growth Officer, and Fred Stacey Chief Executive Officer of Cloud Tech Gurus, hosts the CX Gurus Podcast.
Cloud Tech Gurus produces the CX Gurus Podcast. Cloud Tech Gurus is The Leading Consulting and Advisory Firm for CX and AI Transformation on contact center and customer experiences.
The CX Gurus Podcast is the successor to The Contact Center Gurus Podcast and Contact Center Journeys, which merged into a single show in. Back catalog episodes from both shows remain available.
The CX Gurus Podcast is made for contact center and CX leaders at enterprises with 500 to 10,000-plus agent seats, across healthcare, financial services, retail, technology, telecom, and BPO. Typical listeners include VPs of customer experience, contact center directors, and heads of customer support.
Episodes cover contact center technology selection, CCaaS and WEM platforms, AI and agentic AI in customer service, knowledge management, BPO sourcing, agent coaching and retention, workforce management, and quality assurance.
New episodes are published every 3 weeks.
Episodes are available at cxguruspodcast.com and on Apple Podcasts, Spotify, YouTube, and many others.
Guest inquiries go to Contact Us page. The show books enterprise contact center operators, technology vendors, BPO leaders, and independent practitioners. Non-paid.
Sponsorship packages are available upon request.
Solution Providers are, but not all guests. The CX Gurus Podcast books guests on editorial merit, including enterprise practitioners with no vendor affiliation. When a guest's company is a Solution Provider in the Cloud Tech Gurus Marketplace, that relationship is disclosed in the episode and show notes
A Guru is a contact center practitioner in the Cloud Tech Gurus network who advises enterprises on technology selection and sourcing. Gurus are experienced contact center operators rather than generalist consultants.
Use the Contact Usage Page. For Cloud Tech Gurus consulting or sourcing inquiries, visit cloudtechgurus.com.
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